People & Culture Manager

About the role

Raffles Hotel Singapore is seeking a passionate, sophisticated, and people‑centric People & Culture Manager to join its People & Culture team. This senior HR role will partner closely with leadership to champion a high‑performance culture, nurture exceptional talent, and drive strategic people initiatives that reflect the prestige and heritage of the Raffles brand.

Key responsibilities

• Drive seamless execution of People & Culture strategies aligned with the hotel’s vision and luxury service philosophy.
• Support workforce planning and talent mapping to meet business growth and operational needs.
• Serve as a trusted advisor on employee relations, compensation & benefits, performance management, policy interpretation, engagement and workplace practices.
• Identify opportunities to enhance HR operational efficiency, digitalisation, and colleague experience.
• Support budgeting and manpower forecasting for the department.
• Lead culture transformation initiatives to boost engagement, performance and retention.
• Foster an inclusive, inspiring colleague experience across all levels.
• Lead strategic recruitment to attract top hospitality talent and build robust talent pipelines.
• Champion colleague wellness, recognition and belonging initiatives.
• Review, enhance and uphold HR policies, procedures and best practices.
• Prepare HR reports, analytics and presentations for management.
• Strengthen relationships with educational institutions and industry networks.
• Support disciplinary and grievance processes with fairness, integrity and empathy.
• Maintain the highest standards of professionalism, discretion and confidentiality.

Required profile

• Accomplished HR professional with experience in luxury hospitality or high‑end service environments.
• Proven ability to partner with senior leaders and act as a trusted advisor on people matters.
• Strong track record of driving culture change, talent acquisition and employee engagement.
• Excellent judgment, discretion and commitment to confidentiality.
• Passionate about creating a positive, inclusive workplace where excellence and well‑being are celebrated.

Required skills