Desktop Support Engineer

About the role

We are looking for a customer‑focused Desktop Support Engineer to join our dynamic IT operations team. You will provide first‑ and second‑level support to enterprise users, ensuring a seamless technology experience across a large‑scale environment.

Key responsibilities

• Deliver first and second‑level technical support for hardware, software, operating systems, and workplace technology.
• Troubleshoot and resolve incidents and service requests while meeting service level and satisfaction targets.
• Perform laptop and desktop deployment, imaging, re‑imaging, hardware refreshes, and device configuration.
• Support Microsoft Windows, Office 365, Outlook, Teams, printers, mobile devices, and standard enterprise applications.
• Manage IT assets, inventory records, and equipment lifecycle activities.
• Coordinate with infrastructure teams, vendors, and specialist groups to resolve complex issues.
• Maintain accurate ticket documentation and contribute to knowledge articles and SOPs.
• Participate in IT operational projects, technology upgrades, and refresh initiatives.

Required profile

• Diploma or degree in Information Technology, Computer Science, or related field.
• Experience in Desktop Support, Helpdesk, Service Desk, or End‑User Computing environments.
• Strong troubleshooting ability across Windows OS and enterprise workplace technologies.
• Excellent communication and customer‑service skills with a user‑centric mindset.
• Ability to prioritize tasks effectively in a fast‑paced enterprise setting.

Required skills

• Microsoft Windows operating systems
• Office 365, Outlook, Teams
• Desktop imaging and re‑imaging tools
• Hardware support and device configuration
• Ticketing systems
• IT asset management

What we offer

• Exposure to enterprise‑scale IT operations and modern workplace technologies.
• Opportunity to work with experienced infrastructure and support teams.
• Hands‑on experience across end‑user computing and IT service management.
• Collaborative culture focused on learning, growth, and continuous improvement.