COG Recognition System Secretariat Support (1‑year Contract)

About the role

The National Volunteer and Philanthropy Centre (NVPC) seeks a dedicated professional to support the Company of Good (COG) Recognition System Secretariat. This 1‑year contract role involves coordinating administrative, communication and operational tasks across the application, due‑diligence and judging panel cycles.

Key responsibilities

• Assist with ActiveCampaign EDM blasts, gathering specifications from TACs, judging and partner panels.
• Maintain and update operational documents, SOPs, flowcharts and contingency plans.
• Prepare hotline and mailbox resources, update FAQs and routing details.
• Track EDM dissemination, update application status in Strapi and generate weekly masterlists.
• Manage the COG Recognition mailbox, flagging and coordinating sensitive cases.
• Log enquiries, ensure timely responses and coordinate follow‑ups with agents.
• Coordinate data collection for BDO due‑diligence, track clarification calls and prepare consolidated reports.
• Draft and send clarification call invitations via Outlook.

Required profile

• Strong administrative and coordination experience in a fast‑paced environment.
• Excellent attention to detail and ability to manage multiple data sources.
• Effective communication skills for internal and external stakeholder interaction.
• Ability to work independently while collaborating with cross‑functional teams.

Required skills

• ActiveCampaign
• Strapi
• Microsoft Outlook

What we offer

• 1‑year fixed‑term contract
• Opportunity to contribute to Singapore’s volunteer and philanthropy ecosystem