IT Support Specialist – 1st/2nd/3rd Line & System Administration

About the role

We are seeking an experienced IT Support Specialist to provide 1st, 2nd and 3rd line support for a range of in‑house and vendor‑managed systems within a fast‑paced commodities environment. You will act as a key point of contact for incident resolution, project delivery and continuous service improvement.

Key responsibilities

• Respond to and progress all IT issues within defined service levels.
• Deliver 1st, 2nd and 3rd line support for Windows, Active Directory, MS Office, Exchange and other business‑critical applications.
• Own and execute key projects, ensuring improvements to service delivery.
• Maintain and update the knowledge base with new processes and solutions.
• Collaborate with internal teams and third‑party vendors to resolve implementation and operational issues.
• Monitor business‑critical processes and systems, escalating as needed.
• Coordinate releases, deployments and change requests following established procedures.

Required profile

• Proven experience in a high‑pressure, fast‑paced IT environment.
• Strong customer‑service orientation with a track record of meeting deadlines.
• Hands‑on experience with Windows 7/10, Active Directory and Microsoft operating systems.
• Experience troubleshooting MS Office suites, Exchange client support, and network design.
• MCSE certification or equivalent Microsoft expertise.

Required skills

• Windows 7/10
• Active Directory
• MS Office Suite (including Exchange client)
• Network design, load balancing and scalability
• Server administration and network equipment
• Network cabling
• MCSE or extensive Microsoft OS/application experience
• Citrix (preferred)
• Mobile Device Management (preferred)
• ITIL processes – Incident, Problem, Change, Asset Management (preferred)