Assistant Director, Design Management / Lead Designer, Digital Academy

About the role

Digital Academy helps GovTech officers build the capabilities they need to do their best work, and is looking for a person to own the design direction across its products and services, from the website to the end-to-end capability development journey. The role reports to the Head of Digital Academy and works closely with Product, Engineering, Partnerships and Operations.

Key responsibilities

• Set design direction: own the design strategy, standards and quality across Digital Academy's products and services.
• Simplify complex journeys by connecting capability requirements, learning, application and assessment into intuitive, accessible experiences.
• Drive user-centred design: lead discovery, service design, prototyping, experimentation and validation to solve real user problems.
• Create experiences that motivate officers to develop and apply capabilities, rather than treating learning as a compliance exercise.
• Establish design systems, reusable practices and quality standards, and hire, coach and develop designers.
• Apply AI-assisted design, advanced prototyping and automation to improve how the team works and explore new experiences.
• Work with Product and Engineering to make trade-offs, challenge assumptions and measure whether designs improve user behaviour and outcomes.

Required profile

• Bachelor's or master's degree in industrial design, HCI, graphic design, design research or a related field (or equivalent experience).
• At least 8 years of experience in UX/UI design, internships or freelance work.
• Strategic thinker with a proven ability to drive strategic initiatives.
• Proven ability to collaborate with cross-functional teams and with senior stakeholders and leadership.
• Good understanding of user research methods and the ability to analyse data to inform design decisions.
• Familiarity with usability testing and gathering feedback to improve design quality.
• Strong communication and storytelling skills, strong analytical thinking, attention to detail, empathy for users and a desire to learn and grow in UX design.

Required skills

• Design tools such as Figma, Sketch, Adobe CC or similar.
• User research and usability testing.

What we offer

• Competitive salary and benefits package, including opportunities for professional growth and development.
• A collaborative and creative work environment.
• Flexible work arrangements (subject to the job role).