Assistant Manager – Front Office

About the role

The Assistant Manager, Front Office supports the Front Office team in delivering exceptional guest experiences at Fairmont Singapore and Swissôtel The Stamford. You will be the visible face of management, ensuring smooth check‑in/check‑out processes and handling guest enquiries throughout their stay.

Key responsibilities

• Assist guests with check‑in, check‑out and cashiering duties.
• Provide a warm welcome, register guests, issue room keys and handle VIP arrivals.
• Manage guest communications, including mail, messages and phone calls.
• Upsell rooms to maximise revenue and handle walk‑in guests.
• Maintain privacy of guest information and adhere to hotel policies.
• Support the Front Office Manager with daily briefings, meetings and special projects.

Required profile

• Minimum GCE “A” Level or equivalent.
• At least 2 years of hotel front office experience.
• Fluent in spoken and written English.
• Basic supervisory skills with ability to coach team members.
• Team‑oriented attitude and strong customer focus.

Required skills

• Opera front‑office system.
• Knowledge of PABX and related hotel sub‑systems.
• Proficiency with Windows operating system.
• Experience using Internet Explorer.
• Familiarity with Microsoft Word.