Assistant Manager, Healthcare Mediation Unit

About the role

The Healthcare Mediation Unit, established in 2014, promotes mediation to resolve healthcare disputes, runs a helpline for mediation queries and offers training workshops for healthcare staff. This Assistant Manager role supports the Unit's training development and mediation services, including running workshops, handling confidential cases independently and working with internal and external stakeholders.

Key responsibilities

• Training development: respond promptly to training enquiries, design programmes, develop materials and run workshops; align training with the conflict management needs of public healthcare clusters; maintain the training database and statistics.
• Mediation services: assess case suitability, help parties prepare for mediation and increase the chance of settlement, and support outreach and engagement activities.
• Manning the Mediation Helpline and email account, responding in time to public feedback and enquiries.
• Maintain the mediation registry and Unit statistics, and assist MOHH in other areas as directed by supervisors.

Required profile

• At least a good degree in any discipline.
• Minimum 5 years of relevant experience.
• Prior training or practical experience in law, communications, mediation, healthcare or service quality is preferred.
• Prior experience running workshops and managing public feedback is preferred.
• High level of tact in handling confidential information, strong collaboration, communication and interpersonal skills, and interest in conflict de-escalation.
• Proactive, meticulous, able to multitask and meet tight deadlines.

Required skills

• Proficiency in all MS Office applications.