Assistant Manager / Manager, Jurong Island Operations and Infrastructure Readiness

About the role

This role manages the operational readiness of security systems, equipment and estate matters at Jurong Island Checkpoint, ensuring high system availability and effective support for daily operations. It also oversees contracts, vendor management and procurement for security systems and infrastructure.

Key responsibilities

• Manage operational readiness of security systems, equipment and estate matters, and oversee contracts including renewal planning and tender initiation.
• Monitor system performance, coordinate regular updates and maintain hardware and software to minimise failures.
• Review and enhance electrical circuits at Jurong Island Checkpoint with the Facilities and Estate Management department, and integrate new systems into the Videowall and KVM Matrix, including future expansion.
• Coordinate annual power shutdowns to minimise disruption to checkpoint operations.
• Track and manage MOAs and MOUs with stakeholders, and oversee team payments in line with procurement and payment guidelines.
• Oversee vendors and contractors so that maintenance, rectification and service delivery meet agreed timelines, standards and contracts.
• Follow up on system defects, incident reports, service requests and outstanding maintenance issues, and review vendor performance and fault trends.
• Provide SME support for procurement: tender preparation, evaluation, contract issuance and administration for security systems and infrastructure works.
• Take on additional project management and implementation work at JICP with the Planning Department as directed.

Required profile

• At least 3 to 4 years of experience in security system implementation, preferably with an electrical background.
• Good communication and teamwork skills with security vendors, government agencies and JTC departments.
• Strong managerial, analytical and report-writing skills, and strong coordination with vendors and internal stakeholders.
• Ability to monitor vendor performance and ensure timely resolution of defects, incidents and service requests.
• Experience managing vendors, contractors and service providers, and in service recovery and managing service feedback.

Required skills

• Familiarity with contract administration, including service level tracking, renewal planning, tender preparation and evaluation of vendor submissions.
• Experience with security systems such as CCTV, video management systems, Videowall, KVM Matrix and PSIM.
• Power design experience, or the ability to read and interpret power single-line diagrams.