AVP Product Designer – Consumer Banking Group

About the role

As an AVP Product Designer in the Consumer Banking Group, you will shape digital banking experiences for millions of customers across the region. You will join the Group Design team to transform complex financial journeys into trustworthy, joyful experiences that enable customers to live more and bank less.

Key responsibilities

• Partner with cross‑functional teams to design end‑to‑end customer journeys, from discovery to post‑launch iteration.
• Translate customer insights, competitive analysis and data into clear product bets, experience principles and design decisions.
• Create designs at multiple fidelities – from storyboards and flows to high‑polish UI and motion.
• Collaborate with business and technology to shape roadmaps, scope solutions and de‑risk complexity with prototypes and experiments.
• Contribute to and extend design systems, ensuring coherence across channels while meeting accessibility and regulatory requirements.
• Champion UX quality, linking design outcomes to commercial impact and guiding teammates.
• Work with research teams to plan, conduct and synthesize studies, bringing the customer voice into everyday decisions.

Required profile

• 5–8+ years of product design experience with a portfolio of shipped work that improved customer outcomes.
• Ability to think in systems, mapping complex journeys and defining scalable design patterns.
• Strong product thinking and visual craft, capable of framing problems and delivering well‑crafted solutions.
• Excellent communication and collaboration skills with senior partners and designers.
• Comfort navigating ambiguity and structuring messy problems.

Required skills