Client Onboarding Analyst (Officer)

About the role

Citi is looking for a Client Onboarding Analyst to deliver accurate, compliant and efficient account opening for retail banking customers across branch and digital channels. You will work with frontline teams, compliance partners and operations colleagues so that onboarding meets regulatory, risk and internal policy requirements while keeping a positive client experience.

Key responsibilities

• Process retail bank account opening requests (savings, current and bundled accounts) across branch and digital channels, capturing data accurately and on time.
• Verify customer identity and documentation in line with KYC, AML and regulatory requirements.
• Conduct customer due diligence and enhanced due diligence, applying risk profiling and escalating compliance concerns.
• Maintain audit-ready documentation and support internal and external audits.
• Coordinate with business development, sales and service teams to resolve documentation gaps and minimise delays.
• Track and manage onboarding cases through internal systems, meeting productivity, quality and risk metrics and helping reduce rework and complaints.
• Identify opportunities for digital improvements and support the adoption of digital tools and automation.
• Act as a point of contact for escalations and guide frontline teams on documentation requirements.

Required profile

• Bachelor's degree or equivalent practical experience in Banking, Finance, Business or a related field.
• At least 3 years of experience in retail banking operations, account opening, customer onboarding or banking back office.
• Working knowledge of KYC, AML, sanctions screening and regulatory onboarding in a retail banking environment.
• Strong attention to detail, effective communication and ability to handle multiple concurrent cases under pressure.

Required skills

• KYC, AML and sanctions screening.
• Navigating banking systems and digital tools.
• Beneficial: hands-on KYC/AML experience, process improvement and digital workflow experience, and familiarity with wealth management or client servicing.

What we offer

• Hybrid working model.
• Structured learning and development resources.
• Wellbeing and financial support programmes.
• Exposure to cross-functional projects and a collaborative team environment.