Clinic Manager

About the role

A healthcare provider in Singapore is looking for a hands-on Clinic Manager to oversee daily operations, lead the clinic team and maintain high standards of service and efficiency. Reporting to the CEO, the manager takes ownership of clinic performance across staffing, patient coordination, billing, inventory and compliance, strengthening team accountability and supporting the clinic's growth.

Key responsibilities

• Oversee daily clinic operations, including appointment scheduling, patient flow, opening and closing procedures and staff allocation.
• Manage staff rosters, attendance and manpower coverage, working closely with doctors, Clinic Assistants and Customer Service.
• Lead onboarding, training and coaching so team members follow core workflows and established procedures.
• Maintain a high standard of patient experience by resolving complaints and improving communication, appointment coordination and follow-up.
• Oversee billing accuracy, daily collections and payment reconciliation, investigating discrepancies and escalating issues where needed.
• Ensure accurate medication dispensing against prescriptions, with proper labelling, patient instructions and dispensary controls.
• Coordinate the tracking and timely release of laboratory results, escalating cases needing review or follow-up.
• Manage medical supplies, consumables and equipment, keeping accurate stock records and arranging timely replenishment and maintenance.
• Maintain SOPs, operational records and quality controls in line with healthcare regulations, licensing and patient confidentiality standards.
• Monitor performance and prepare management reports on productivity, patient feedback, billing accuracy, lab turnaround times and outstanding follow-ups.
• Identify process improvements, support digital system adoption and work with HR and management on staffing and operational initiatives.

Required profile

• Diploma or bachelor's degree in healthcare management, Business Administration, Operations Management or a related discipline.
• At least 3-5 years of experience in clinic operations, healthcare administration, hospitality operations or a similar operational role.
• Experience managing staff, rosters, inventory, billing and daily workflows.
• Strong leadership, organizational and communication skills, with a hands-on approach to problem-solving and team development.
• Willingness to work a 45-hour week, including weekends and public holidays as required by the clinic.

Required skills

• Proficiency in clinic management systems, CRM platforms, spreadsheets and reporting tools.
• Familiarity with SGiMed or HubSpot is advantageous.