Customer Quality Engineer

About the role

Thales, a global technology leader in aerospace, defence, security and digital identity, is hiring a Customer Quality Engineer in Singapore. The role drives product quality, customer satisfaction and continuous improvement across manufacturing operations. It covers managing customer complaints, leading root cause investigations, coordinating corrective and preventive actions, and maintaining the site's quality assurance plans.

Key responsibilities

• Manage customer complaints, give initial responses within 48 hours, coordinate containment actions and drive timely closure.
• Lead root cause investigations and verify that corrective and preventive actions are implemented and effective.
• Develop, implement and maintain site quality assurance plans and turn customer requirements into manufacturing controls.
• Support Engineering and Production teams in process evaluations, quality compliance and risk assessments.
• Conduct internal quality audits and coordinate customer, external and ISO certification audits; monitor findings and non-conformities.
• Support incoming quality control in investigating material non-conformities and implementing production containment measures.
• Analyse quality data and drive continuous improvement initiatives.
• Comply with company security policies, the Code of Ethics and HSE requirements.

Required profile

• Diploma or degree in Engineering, Quality Engineering, Quality Management or a related discipline.
• 3-5 years of experience in quality assurance or manufacturing quality engineering.
• Experience in printing, plastics or smart card manufacturing is an advantage.
• Experience in customer complaint management, quality audits and ISO certification requirements.
• Good written and spoken English for customer communication and technical reporting.

Required skills

• Working knowledge of ISO quality standards, SPC, FMEA and quality control tools.
• Proficiency in Microsoft Office, especially Excel, Word and PowerPoint.
• Knowledge of Power BI and data analytics is an advantage.