Data Center Deployment & Service Delivery Lead

About the role

The Data Center Deployment & Service Delivery Lead is a senior onsite leadership role at NTT DATA, responsible for end-to-end execution of data centre installation, network infrastructure, fibre deployment, equipment decommissioning and associated engineering activities. It combines hands-on delivery oversight with team management, quality assurance, client engagement and operational governance, focusing on deployment execution and service delivery rather than facilities management.

Key responsibilities

• Lead rack-and-stack, hardware installation, structured cabling, network connectivity, fibre infrastructure, equipment removal and site restoration, translating programme plans into shift plans, daily priorities and measurable deliverables.
• Coordinate multiple teams, shifts and suppliers, monitor delivery against scope, schedule and quality targets, and maintain accurate status reporting and progress dashboards.
• Provide day-to-day leadership for engineers, technicians, team leads and partners in a 24/7 or extended-hours environment, run shift briefings and handovers, and coach on standards, safety and documentation.
• Set up quality checkpoints for build, cabling, labelling, asset records, testing and handover, and ensure engineering records and completion packs are accurate and submitted on time.
• Act as the primary onsite delivery contact for the client, programme management, design teams, operations and suppliers, and lead daily reviews and governance calls.
• Manage delivery risks, escalate blockers, ensure compliance with site rules, health and safety, change controls and permits, and support incident reviews and root cause analysis.
• Improve operating procedures, checklists, handover templates and reporting routines, and support better tools, automation and standardised delivery practices.

Required profile

• Degree, technical diploma, apprenticeship or equivalent professional experience in engineering, networking, telecommunications or a related discipline.
• Relevant health and safety, data centre, networking, cabling, fibre or project delivery certifications are advantageous; formal leadership, service management or project management training is desirable.
• Experience leading engineers or technicians in a data centre, network deployment or critical infrastructure environment.
• Experience delivering large-scale, multi-workstream deployments, managing shift-based delivery, quality controls and client-facing work.
• Primarily onsite in data centre environments, with flexibility for shift, weekend or out-of-hours delivery, and compliance with client security, access, safety and confidentiality requirements.

Required skills

• Strong practical understanding of data centre deployment and at least one relevant engineering domain.
• Working knowledge of operational procedures, change control, quality assurance and acceptance processes.
• Understanding of rack layouts, power and connectivity dependencies, structured cabling, network hardware and fibre infrastructure.
• Excellent planning, prioritisation, problem-solving and time-management skills, with clear written and verbal communication.