Desktop Engineer

About the role

Percept Solutions is hiring a Desktop Engineer on a contract basis, working islandwide in Singapore. The role covers the construction, testing, installation, operation and facility management of client platforms so that they meet agreed business needs and service levels.

Key responsibilities

• Troubleshoot client platform problems, resolve escalated incidents promptly and give timely status updates to all parties.
• Respond to and complete service requests related to client platforms.
• Monitor service levels, document and maintain system configurations, and report regularly to stakeholders.
• Lead and take part in client platform implementation and upgrade projects.
• Evaluate client platform tools and technologies to support business objectives.
• Give systems-related technical advice to customers and project teams.
• Manage client platform management systems and oversee system changes through the change request process.
• Carry out presales activities such as requirement gathering and infrastructure analysis, and design infrastructure solutions.
• Ensure services meet SLAs and propose and implement action plans to close any gaps.
• Establish and maintain facility management standards and best practices.

Required profile

• Proven experience in desktop engineering or similar IT infrastructure roles.
• Familiarity with infrastructure projects, presales processes and service level management.
• Excellent communication and customer service skills for working with clients and project teams.
• Ability to research, evaluate and implement new tools and technologies.
• Good documentation skills and experience with change management processes.