DLP System Support Specialist

About the role

DBS Group Technology is hiring a DLP System Support Specialist within its Information Security Services team. The role manages daily DLP operations, supports users, reviews alerts and cases, and helps improve policies that protect sensitive information across endpoint, email, network and cloud channels, while supporting other CISO applications for data protection and controls.

Key responsibilities

• Operate and support the DLP platform: monitor system health and service availability, and carry out routine administration and troubleshooting.
• Triage alerts and cases: validate policy matches, assess risk, document findings, support investigations and escalate confirmed incidents.
• Drive continuous policy improvement by reviewing cases and trends to find false positives, false negatives, emerging risks and coverage gaps, and recommending approved policy, rule, threshold and workflow changes.
• Manage the DLP policy lifecycle: create, modify, update and remove policies following governance, approval, testing, change-management and documentation processes.
• Support users and exceptions: resolve blocked transactions and enquiries, and administer approved exceptions with scope, evidence and expiry dates.
• Produce regular reports on incidents, trends, root causes and control effectiveness, and share analysis with Line 2 stakeholders.
• Maintain case records, dashboards, runbooks, procedures and audit evidence.
• Collaborate with Security Operations, IT, Risk, Compliance, Privacy, Legal and business teams, and maintain data protection systems for reliable day-to-day operations.

Required profile

• Degree in Cybersecurity, Information Technology, Computer Science or equivalent practical experience.
• Experience in DLP administration, cybersecurity operations, security monitoring or system support.
• Knowledge of DLP controls, data classification, sensitive-information detection, incident management and change management.
• Ability to analyse alerts, case trends, logs and system behaviour and turn findings into policy improvements.
• Strong troubleshooting, communication, documentation and stakeholder-management skills.
• Ability to handle sensitive information responsibly and provide on-call support when required.

Preferred experience

• Hands-on experience with Microsoft Purview, Broadcom/Symantec DLP, Forcepoint DLP, Trellix DLP, Netskope or a comparable platform.
• Knowledge of system patching, vulnerability fixes and other system support tasks.
• Familiarity with Microsoft 365, endpoint management, SIEM/SOAR, scripting and automation, and relevant security or DLP certifications.