Driver Operations Intern

About the role

Grab is looking for a Driver Operations Intern in Singapore to join its Partner Acquisition team, which supports the driver- and fleet-partner network behind Grab's mobility services. The internship is full-time, runs from January to May 2027 and focuses on driver recruitment, onboarding and daily operations, initially on Business First Class rides. You will work directly with driver and fleet partners and internal teams, and report to the Manager, Partner Acquisition.

Key responsibilities

• Coordinate driver- and fleet-partner onboarding, activation and operational readiness, engage partners on requirements, resolve routine issues and document follow-ups
• Pull, validate, clean, reconcile and analyse portfolio data from dashboards, spreadsheets and internal systems, then present trends, gaps, risks and recommended actions
• Monitor daily booking allocation and driver readiness for Business First Class rides, coordinating reminders, training, partner communications and post-incident follow-up
• Coordinate shift handovers and guide temporary or BPO staff
• Use AI and digital tools to improve data analysis, reporting, documentation and recurring workflows

Required profile

• Experience in event planning, event coordination or staffing
• Ability to extract data from dashboards, spreadsheets or internal data tools and turn it into operational insights
• Experience using AI tools to support data analysis, reporting, documentation or workflow improvement
• Experience balancing multiple tasks, coordinating follow-ups and communicating blockers promptly

Required skills

• Working knowledge of Google Sheets or Microsoft Excel, including lookups, pivot tables, filtering, data validation and basic data reconciliation
• Ability to analyse operational data and present clear management reports

What we offer

• Medical insurance plans
• Annual leave, medical leave and hospitalization leave
• Flexible work arrangements to balance study and personal commitments
• Community involvement through LASA programs