Executive / Senior Executive, NCIS Clinical Operations

About the role

The Executive / Senior Executive supports the clinical operations of the National University Cancer Institute, Singapore (NCIS) across multiple care settings, including the National University Hospital, Ng Teng Fong General Hospital, polyclinics and family medicine clinics. The role covers day-to-day management and coordination of the patient journey, including appointment scheduling, specialist outpatient clinic operations, billing, call centre operations and admissions, and works closely with clinical, nursing and administrative teams. It reports to the Section Head, Clinical Operations.

Key responsibilities

• Manage daily outpatient clinic operations, including scheduling, patient communication and coordination with internal and external stakeholders
• Supervise and support referrals through the cancer centre call centre and clinic staff, and guide patient interaction protocols, data management and administrative processes
• Ensure service quality, resolve patient feedback and escalations, monitor clinic resources and drive quality improvement initiatives
• Manage missing orders, collaborate with clinicians, lab technicians and admin staff, and liaise with the data team to automate them
• Provide leadership, coaching and mentorship to staff, conduct performance reviews and set objectives
• Coordinate and trace laboratory orders, and facilitate appointment booking and scheduling on behalf of patients
• Oversee patient billing and invoices, resolve billing discrepancies, monitor accounts receivable and coordinate with finance
• Collaborate with Clinical Operations, IT, Finance and Quality Assurance, represent NCIS in meetings and committees, and plan and execute quality, delivery and cost-of-care improvement projects

Required profile

• Bachelor's degree in Healthcare or a related field
• Preferred: 2 years of experience in a healthcare setting, preferably in a supervisory role
• Strong understanding of hospital operations, patient care pathways and regulatory requirements
• Excellent organizational and communication skills, with leadership qualities and problem-solving aptitude
• Agile and flexible; preferably some AI experience or knowledge of its use