F&B Service Assistant / Restaurant Manager

About the role

A full-time, non-management position to manage all service aspects of an outlet restaurant on a daily basis and coordinate special events to drive incremental revenue. The role requires an entrepreneurial mindset and creativity, with a focus on experiential dining and beverage offerings, while ensuring compliance with service standards, operating procedures, health and safety regulations and brand standards.

Key responsibilities

• Lead daily operations and oversee service quality, guest satisfaction and team performance, acting quickly on operational issues
• Ensure compliance with safety, first aid, fire and emergency protocols
• Deliver pre-shift briefings and attend scheduled F&B meetings
• Design and implement promotional materials and a promotions calendar for F&B offerings, with prior approval from the Operations Manager
• Monitor market trends and guest feedback, and adjust operations accordingly
• Maintain brand standards, departmental performance scores and social media review targets
• Establish cost controls for food, beverage and labour, and assist in preparing departmental budgets and revenue reports
• Act as Departmental Trainer and hold weekly and monthly staff meetings
• Develop operational standards and procedures, and lead daily operations in the absence of the Operations Manager

Required profile

• High school diploma or G.E.D. equivalent
• At least 2 years of related work experience
• At least 1 year of supervisory experience