Food & Beverage Service Executive

About the role

Raffles Hotel Singapore's restaurant, 藝yì by Jereme Leung, is led by Chef Jereme Leung and serves contemporary Chinese cuisine with single-sourced, seasonal ingredients. The Food & Beverage Service Executive supervises the team and helps manage the outlet's operations and service standards so that guests' dining experience is met and exceeded.

Key responsibilities

• Supervise the team and assist the Outlet Manager in maintaining service standards and operational efficiency.
• Take guest orders, recommend dishes and drinks, and enter orders correctly into the Point of Sale system, double-checking before sending tickets to the kitchen.
• Provide pre-, during- and post-meal service, remembering guest preferences and personalising interactions.
• Check guest satisfaction at each course, verify that items served are accounted for on the final bill, and pick up checks before guests leave.
• Set up and maintain stations, keep tables, chairs and silverware clean, and arrange tables according to standards.
• Upsell products, handle minor complaints and report serious issues to managers, and relay guest feedback.
• Mentor Food & Beverage Associates, give on-the-job training, guide new hires and ensure colleagues know hotel rules, fire safety and hygiene procedures.
• Follow Accor values, NEA rules and regulations, and carry out ad hoc duties such as cleaning equipment and collecting requisitions.

Required profile

• Certificate or diploma in hospitality or a related field.
• Minimum 2 years' experience in an international-class restaurant; 1 year in a similar capacity is an advantage.
• Additional Food & Beverage training is an advantage.
• Working knowledge of Microsoft Office.
• English communication skills, spoken and written.
• Team player, reliable, motivated and guest-oriented.

What we offer

• 5-day work week.
• Duty meals.
• Colleagues' discount and/or preferential room rates at worldwide Accor hotels.
• Flexible benefit covering dental, optical, vacation expenses and children's education.
• Medical and wellness benefit with comprehensive insurance coverage.
• Career development opportunities locally and overseas, and learning and development opportunities.