Fulfilment Planner

About the role

The Fulfilment Planner plans, manages and oversees demand and supply commitments while handling daily operations by coordinating between internal support teams and customers. The role covers the order-to-delivery process, purchase orders, customer accounts and shipment and revenue management.

Key responsibilities

• Manage the order-to-delivery process, from order processing to shipment coordination
• Coordinate and manage Purchase Order requirements
• Plan, analyse and oversee demand and supply commitments
• Manage customer accounts, drive shipments and revenue, review raw material requirements and customer forecasts
• Implement new processes to support the company's changing needs
• Manage product configurations and BOMs with the JO database
• Prepare and analyse reports to support business and department requirements
• Analyse supply and demand patterns to forecast future requirements and address issues proactively
• Maintain accurate records and generate reports for decision-making and continuous improvement
• Liaise with customers and suppliers to resolve fulfillment concerns

Required profile

• Nitec, Higher Nitec or Diploma; fresh graduates encouraged to apply
• At least 1 year of experience in material planning or production planning; manufacturing experience is an added advantage
• Strong interpersonal, analytical and attention-to-detail skills, with a continuous improvement mindset
• Ability to work independently, prioritise tasks and meet deadlines in a fast-paced environment
• Oral and written English proficiency

Required skills

• Proficiency in MS Office (Excel, PowerPoint, Word)
• Product configuration and BOM management