Healthcare Feedback & Service Quality Executive
RECRUIT EXPRESS PTE LTD · Singapore
Job description
About the role
The Healthcare Feedback & Service Quality Executive will lead initiatives to improve patient experience and manage service-related feedback within a hospital setting. This role supports the rollout of new national systems and ensures feedback is resolved promptly and effectively.
Key responsibilities
- Manage and close service-related feedback in line with organisational performance indicators.
- Coordinate hospital‑wide projects and programmes aimed at enhancing service excellence.
- Conduct patient surveys, organise events and plan focus group discussions.
- Create and maintain data dashboards tracking feedback trends and service satisfaction.
- Present insights to hospital committees and workgroups to guide strategic decisions.
Required profile
- Bachelor’s degree, preferably in Marketing, Communications, Psychology or a business‑related discipline.
Required skills
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Published 1 month ago
Expires 3 weeks from now
61 views · 0 interested
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RECRUIT EXPRESS PTE LTD
Singapore
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