Information Technology Infrastructure Specialist

About the role

Spruson & Ferguson is looking for a new Regional Information Technology Infrastructure Specialist to join its Singapore office. The role works closely with the helpdesk and applications team, end users and stakeholders across the region, takes part in regional group projects and supports regional IT security initiatives aligned with the Group's agenda. It handles day-to-day operations of IT security and infrastructure systems, as well as level 2/3 support and project-related tasks, and reports to the IT Infrastructure and Operations Manager – Asia.

Key responsibilities

• Manage vendor partnerships for infrastructure or processes, including service level agreements, deliverables and costs.
• Manage and review existing IT infrastructure, IT administration and support to users.
• Take part in IT infrastructure or group-level projects, defining scope and objectives for the systems and infrastructure aspects.
• Provide technical consultation on integrating the regional platform for a seamless user experience.
• Propose improvements and growth plans for IT infrastructure, systems and products.
• Work after hours and on weekends ad hoc depending on business needs.
• Manage and schedule data centre visits, coordinate access with hardware providers and maintain up-to-date access processes.
• Monitor, investigate and respond to cyber security exposures, and perform vulnerability and risk assessments with recommended resolutions.
• Lead the security aspect of project proposals, requirements gathering, workflow analysis, development, user acceptance, post-implementation review and vendor management.
• Review and improve security device configurations to meet company baselines and industry best practices, and coordinate with other IT teams on security deployment.

Required profile

• Minimum diploma or similar qualification in Information Technology or Computer Science.
• At least 3 years of relevant experience in Microsoft Windows technologies, networking and virtualisation.
• Ability to speak Mandarin for liaison with Hong Kong and China-based stakeholders.
• Team player with strong problem-solving and critical thinking skills, open to learning.

Required skills

• Microsoft Windows technologies, networking and virtualisation.
• Previous experience with Microsoft 365, cloud and virtualisation is an added bonus.
• Familiarity with cybersecurity risk management, security and data protection technologies and compliance standards is an advantage.

What we offer

• Competitive annual remuneration and benefits package, including a 13th month bonus and variable performance bonus.
• A global award-winning environment with exposure to international colleagues and culture.
• Mentorship, training and career development opportunities.
• A supportive, flexible and inclusive work environment.