Infrastructure & IT Ops Associate I

About the role

BBVA is looking for an IT Infrastructure & Support professional to join its Singapore branch. The successful candidate provides essential IT support and contributes to the management and maintenance of the IT infrastructure, in a dynamic and fast-paced environment.

Key responsibilities

• Provide first-line technical support for CIB applications, systems and infrastructure, ensuring high availability and performance.
• Respond to and resolve IT support tickets and incidents promptly, minimizing downtime and supporting business continuity.
• Assist in managing and maintaining IT infrastructure, including servers, networks and storage systems.
• Maintain accurate hardware inventories, tracking deployment and disposal.
• Work with the Asia Hub (Hong Kong) IT team, global IT teams, business units and external vendors.
• Take part in planning and executing system upgrades and migrations.
• Ensure systems and applications comply with corporate security policies and regulatory requirements.
• Maintain documentation of systems, processes and procedures.
• Train and support end users and run periodic business continuity drills.

Required profile

• Background in Computer Science, Information Technology or a related field.
• Minimum of 3-5 years of experience in IT support or a similar role, preferably in financial services.
• Strong analytical and problem-solving skills and good English communication; Mandarin is a plus.
• Preferred: experience in a global organization and relevant IT certifications such as CompTIA A+, ITIL or CCNA.