IT Technologist

About the role

Edwards Lifesciences, a global structural heart innovation company, is hiring an IT Technologist. The role covers Tier 2/3 support of desktops, laptops, peripherals and other IT hardware, including troubleshooting, configuration, user training and asset management.

Key responsibilities

• Troubleshoot and repair hardware and software for desktops, laptops, peripherals and other IT-related hardware (Tier 2/3).
• Configure and manage customer workstations, portable devices and peripherals following defined imaging and deployment processes.
• Handle daily moves, adds and changes, including VoIP phones and A/V support where applicable.
• Define lifecycle upgrade requirements and support IT projects involving technicians and technologists.
• Train users on hardware, software and related systems.
• Create images and deployment processes aligned to global standards with regional adjustments.
• Coordinate with third-party vendors on orders, warranties, projects and vendor relations.
• Help define tablet and mobile device solutions and support mobile device help desk calls.
• Audit standard tools and processes for managing assets physically and electronically, and track costs of service requests.
• Manage priorities based on service requests and incident tickets, update tickets and comply with approval requirements.
• Support lifecycle upgrades and projects as directed, and perform other incidental duties.

Required profile

• Diploma with 5 years of relevant IT hardware/software experience.
• Experience managing users and PCs via Active Directory.
• Preferred: Bachelor's degree in computer science, information systems or a related field with 3 years of IT hardware/software experience; CompTIA A+ certification.
• Adherence to company rules such as pandemic protocols and environmental health and safety requirements.

Required skills

• Microsoft Windows Server 2008 and 2012, Windows 7, Microsoft Office and Outlook.
• Cisco IP phone configuration and maintenance.
• PC imaging and deployment, Active Directory, VPN and MobilePASS.
• Hardware and software troubleshooting, diagnostics and repairs across laptops, desktops, mobile devices, peripherals, IP phones and handheld scanners.
• Effective cable management for workstations and data closets.