Lead Platform Engineer - Network Operations

About the role

Mastercard is looking for a Lead Platform Engineer for its Network Operations team. The role supports and helps design, architect, implement, secure and maintain large multi-site, multi-vendor network environments, and works with design engineering and operations to deliver scalable data centre, firewall, switching and routing solutions. It also supports application teams so that core applications run smoothly within the network architecture.

Key responsibilities

• Lead complex initiatives and provide advanced technical support, resolving complex escalations as they arise
• Handle moderately complex testing, troubleshooting, resolution and documentation
• Build relationships with internal stakeholders so that centre-wide disaster recovery processes are in place and platforms run efficiently
• Make changes in the operations environment, coordinate project efforts and give input on team assignments
• Scale systems sustainably through automation and push improvements to reliability and velocity
• Define, manage and review service level objectives (SLOs) with the customer and service delivery teams
• Mentor junior staff by providing training

Required profile

• 5+ years in network operations with strong L1/L2 support experience
• Ability to work with teams of diverse skills and experience
• Strong coaching, multitasking and calm execution during high-severity incidents
• Willingness to work in a shift-based environment, including nights, weekends and holidays
• Hybrid working while supporting a 24x7 global network operations

Required skills

• BGP, EIGRP and OSPF
• OSI troubleshooting and packet analysis
• Familiarity with enterprise vendors such as Cisco, Arista, Aruba, Fortinet, CheckPoint and Palo Alto