Lobby Ambassador (Front Office)

About the role

Raffles Hotel Singapore, a historic 19th-century luxury hotel, is looking for a Lobby Ambassador (Front Office) to manage the day-to-day operations of the Lobby and deliver the hotel's service experience across the entire guest journey. The role works closely with the Raffles Butler and covers cashiering, lobby administration and guest reception.

Key responsibilities

• Deliver a seamless, personalised check-in experience and assist the F&B team in welcoming and seating restaurant guests.
• Handle cashiering and billing duties in coordination with the Raffles Butlers and the Finance team.
• Act as Lobby Operation Coordinator, handling administrative tasks and ensuring preparatory work is ready before guests arrive.
• Manage the pre-arrival correspondence cycle and maximise upsell and cross-sell opportunities, executing the annual upsell strategy.
• Promote inter-hotel sales and in-house facilities for residents, F&B patrons and visitors.
• Ensure service meets brand SOPs, local SOPs and Forbes 5-star LQA standards, and handle security incidents and guest complaints with the Lobby Operations team.
• Follow workplace safety and health policies, contribute to CSR and sustainability efforts, and perform other assigned duties.

Required profile

• Diploma and degree, preferably in hospitality or a related field.
• Minimum 1 to 3 years of relevant experience.
• Excellent English communication and ability to communicate in a second language.
• Strong interpersonal skills, attention to detail, and ability to work well under pressure.
• Good computer and property management system skills.

What we offer

• 5-day work week.
• Duty meals and colleagues' discount or preferential room rates at worldwide Accor hotels.
• Flexible benefit covering dental, optical, vacation expenses and children's education.
• Medical and wellness benefit with comprehensive insurance coverage.
• Career development, learning and growth opportunities.