Material Handler Specialist (Air Freight)

About the role

DSV, a global transport and logistics group, is hiring a Material Handler Specialist (air freight) to ensure the accurate and timely movement of air freight to and from specific locations in line with agreed service standards and country requirements. The role covers customer and vendor communication, shipment handling, invoicing and cost verification, and ad-hoc business process improvement projects.

Key responsibilities

• Handle all customer and vendor-facing communication and internal shipment-related communication with DSV stakeholders.
• Manage exceptions proactively, including follow-up and problem resolution when service quality deviates.
• Generate invoices and verify cost accruals for all shipment-related charges within the KPI timeline.
• Create and manage air export documentation and ensure customs permit declarations comply with Singapore Customs regulations.
• Ensure shipments are executed on time according to internal ISO procedures and that customer and external email communications are processed promptly.
• Take part in ad-hoc projects on business process improvement and perform value-added tasks within the function.

Required profile

• Fluent written and spoken English; able to work well under pressure and in a team.
• At least 1-3 years of experience in the air freight industry (no experience required for a Shipping Officer).
• Minimum NITEC qualification and above.

Required skills

• Basic Windows PC skills and Microsoft Office (Word, Excel).
• Typing speed of at least 30 words per minute.
• Multi-tasking, prioritisation, decision-making and attention to detail.