Network Engineer

About the role

A Network Engineer is needed in Singapore to provide operational support for managed network devices, keep the environment stable within defined service levels and take part in incident resolution. The role covers change, incident and problem management, reporting and documentation, and works closely with customers and internal clients.

Key responsibilities

• Operational support on managed devices, including router, switch and firewall services, implementation, operation and problem determination.
• Maintain stability of the environment and deliver within defined service levels; on-call support for Severity 1 incidents.
• Take part in and lead incident resolution, and accurately record incidents, faults and tickets in the incident and problem management systems.
• Liaise with other technical areas so that customer-reported problems are resolved to customer satisfaction, keeping track of individual customer service levels.
• Alert internal clients to Severity 1 and 2 problems and call out third-party vendors such as telcos and hardware suppliers when needed.
• Develop, implement and maintain processes and procedures for the Network & Security Operations Group, and take part in projects requiring guidance and advice.
• Provide reporting as required by contractual obligations and document devices under management.

Required profile

• Solid experience in analysing and resolving network problems, with proven ability to work independently and under general supervision.
• Ability to work under pressure, handle multiple tasks and meet deadlines in a fast-paced, agile environment.
• Vendor and third-party supplier liaison skills.

Required skills

• At least CCNA level for Cisco, Arista, Palo Alto and Fortinet.
• Solid understanding of Ethernet, WAN/LAN (IPv4/v6), TCP/IP routing, network packet analysis tools and device configuration.
• Problem and change management skills.

Good to have: a valid Cisco-based certification.