Ocean Freight Operations Coordinator

About the role

Toll Group, a logistics, transport and supply chain company part of Japan Post, is hiring an Ocean Freight Operations Coordinator. The role covers the end-to-end handling of sea import shipments, from document preparation before the vessel arrives through to customer clearance and billing.

Key responsibilities

• Handle the full task of sea import shipments and prepare import documents before the vessel arrives.
• Ensure prompt release of shipments from carriers and co-loaders.
• Follow up and coordinate shipment information with stakeholders such as subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices.
• Meet customers' specific clearance expectations and delivery timelines, and maintain good customer relationships.
• Correspond with the origin whenever required and handle disputes with customers and/or shipping lines.
• Perform ad-hoc tasks assigned by the company and meet the listed KPIs: billing within 5 days of vessel ETA, billing accuracy within 5%, intercompany invoices within 7 days of receipt, auto rate at 60%, weekly milestones updates for global accounts, weekly file closing, 98% job recognition, and a paperless process.

Required profile

• O-Level, Professional Certificate/NITEC, Diploma in Logistics/Transportation or equivalent.
• Minimum 3 years of experience handling sea import shipments in freight forwarding.
• Good command of English, communication skills and computer literacy (MS Office).
• Knowledge of Trade-net and Cargowise is a definite advantage.
• Entitlement to work in Singapore and willingness to undergo pre-employment checks including a criminal history check and medical.