Operations Coordinator

About the role

CEVA Lead Logistics (CLL) is seeking an Operations Coordinator to work within one of its regional Control Towers. Reporting to the Control Tower Operations Supervisor or Operations Manager, the role ensures smooth daily operations, on‑time delivery, and effective communication with suppliers, carriers and customers.

Key responsibilities

• Serve as the first point of contact for customers, carriers, suppliers and other supply‑chain stakeholders during daily business.
• Handle customer orders, prepare related documentation and book transport with carriers according to routing and service‑level requirements.
• Monitor transport execution to ensure all parties follow established work standards and instructions.
• Manage customer requests and supply‑chain incidents, escalating issues to supervisors and relevant stakeholders promptly.
• Ensure timely tracking event updates (milestones) from suppliers and carriers, follow up on missing events and investigate data inconsistencies.
• Support reporting by providing input for monthly and quarterly business reviews and analysing standard KPIs to suggest improvements.
• Assist in onboarding new suppliers to ensure compliance with global order, event and SOP requirements.
• Act in accordance with CLL SOPs, work instructions and job‑specific procedures, and support process or policy changes.

Required profile

Required skills