Procurement Manager - Professional Service (BPO)

About the role

The Professional Service Procurement Manager manages all purchasing activities for sub-indirect categories such as BPO (Business Process Outsourcing) services. The role provides procurement support to multi-stakeholder clients, delivering sourcing solutions tailored to each business unit.

Key responsibilities

• Act as a business partner for BPO service needs and deliver, implement and optimise procurement processes to improve efficiency and reduce costs.
• Work closely with business owners to define procurement and supply strategy, helping them scale quickly through feasibility and innovative advice.
• Research the BPO service industry globally, benchmark categories and analyse data to select a high-quality, cost-optimised vendor base, building knowledge of procurement project management.
• Manage suppliers' daily deliverables and set up a performance measurement system to increase vendor competition, secure supply and deliver efficiency and flexibility.

Required profile

• 3+ years of experience in the BPO operations industry, or 5+ years in a relevant procurement role with category management experience.
• Strong understanding and practical application of sourcing and procurement principles and best practices.
• Willingness to travel within the region and/or internationally as required.

Required skills

• Strong communication and stakeholder management skills, able to influence effectively.
• Strong analytical skills to support strategic decisions and solve complex problems.
• Project management skills, handling multiple competing deadlines.
• Comfortable working in ambiguous environments, managing conflict and navigating organisational change.
• Preferred: professional procurement certification (CIPS, CPM, CPP or equivalent), global BPO experience in procurement category or account management, experience in fast-paced, technology-driven environments, and solid knowledge of global procurement regulations and market trends.