Property Manager - Soft Services (Cleaning, Pest Control, Landscaping)

About the role

JLL is hiring a Property Manager / Operations Lead in Singapore to manage Soft Services (Cleaning & Refuse Disposal, Pest Control and Landscaping) across the aviation sector. The role coordinates closely with stakeholders to ensure compliance with the Conditions of Contract, Requirement Specifications and Service Level Agreements (SLA), while driving continuous improvement, productivity and sustainability.

Key responsibilities

• Run an integrated facilities management regime for Cleaning, Pest Control and Landscaping, keeping FMC staffing at least 90% of approved levels and managing mobilisation and handover.
• Chair monthly, toolbox and performance meetings with the Authority, including draft invoices, progress reports, SLA data and incident/safety reports.
• Maintain high cleanliness standards under SS499, adopt smart technology and robotics, and manage refuse disposal with the NEA-appointed Public Waste Collector.
• Run a preventive, reactive and on-call pest programme with NEA-licensed personnel, and liaise on humane wildlife removal.
• Direct soft landscape maintenance to NParks/CUGE standards, engage a Horticulturist/Certified Arborist fortnightly, and run a 24-hour rapid response team for fallen trees.
• Monitor and report monthly KPIs on service quality and management quality, investigate shortfalls and drive at least one productivity initiative per year.
• Develop and review the Safety and Health Plan, risk assessments, SOPs, method statements and permit-to-work systems, and ensure compliance with the Workplace Safety and Health Act, AOS requirements and the Fire Safety Manual.
• Manage vendor and site team performance, onboarding and refresher training, supply procurement, and communicate with CAAS stakeholders, tenants and vendors.

Required profile

• Minimum 8 years' experience as a Facilities Manager / Operations Manager overseeing Soft Services in a large-scale or airport/government environment.
• Demonstrated experience managing KPI-based contracts and SLAs.
• Certifications in Soft Services, Cleaning, Horticulture, Arboriculture or WSH supervision strongly preferred.
• Familiarity with Airport Operational & Safety Requirements and airside security clearance is an advantage.