Reservations Agent / Senior Reservations Agent

About the role

The InterContinental Hotels Group is hiring a Reservations Agent or Senior Reservations Agent for its hotels in Singapore Katong, Hotel Indigo Singapore Katong and Holiday Inn Express Singapore Katong. The role records and processes reservation enquiries by phone, fax and email, converts them into sales where possible and works under the guidance of the Reservation Manager.

Key responsibilities

• Sell IHG products and services through up-selling and suggestive selling, and prepare action plans to increase reservation sales
• Record and process reservations by phone, fax and email, accept wait list reservations and process amendments such as extensions and early departures
• Manage no-show reservations, monitor occupancy levels and report on current and future occupancy to managers
• Prepare reports as requested and record special billing arrangements for groups and conventions
• Follow the IHG Code of Conduct, stay up to date with IHG developments through training and promote the IHG commitment
• Maintain knowledge of special rates, offers and promotions, and support the creation of a positive work culture
• Handle health and safety, duty of care, security incidents and accidents, and follow property safety, first aid and fire procedures

Required profile

• Diploma or equivalent in Business Administration, Hotel Management or a related field
• At least 1 year of experience in sales and/or reservations
• Team player with excellent written and spoken communication skills, positive attitude and flexibility
• Ability to thrive in a dynamic environment and adapt to different work situations

Required skills

• Proficiency in Microsoft Office
• Knowledge of the OPERA system is an advantage

What we offer

• A highly competitive salary and benefits package
• Meal allowance, birthday off and medical benefits
• Dental benefits and insurance coverage
• 25-50% F&B discount at IHG restaurants and special employee rate worldwide
• Room to grow opportunities