Reservations Executive (F&B)

About the role

The Shangri-La Hotel, Singapore, set in 15 acres of greenery near Orchard Road and offering 792 guestrooms and suites, is looking for an F&B Reservations Executive. The role covers all reservation handling, accurate booking entry and revenue maximisation.

Key responsibilities

• Be familiar with the hotel's policies and procedures and master its rates, room layouts, configurations, benefits and amenities.
• Manage all reservations and operate the reservation systems and equipment.
• Provide prompt, courteous and efficient service and answer the phone within three rings.
• Upsell whenever possible to maximise occupancy and revenue, enter bookings accurately and keep the mesh updated, and stay aware of book-out status and peak periods.
• Alert the Reservations Manager to sudden changes in occupancy and to any deviations in rates or reservations arrangements.
• Handle incoming reservation requests and correspondence, confirm or regret bookings on the day received, and manage the hotel's credit policies and billing requirements.
• Carry out other special projects and tasks assigned by supervisors.

Required profile

• Minimum O Levels with at least 2 years of relevant working experience.
• Strong customer service mindset and professional, courteous handling of enquiries.
• Good phone etiquette and confidence in managing high call volumes and emails.

Required skills

• Proficiency in Microsoft Word, Excel and PowerPoint.