Senior / Assistant Manager, Surgical & Specialised Services

About the role

The incumbent manages assigned clinical services across the continuum of care and is accountable for achieving stated outcomes in customer service, volume and financial targets, as well as processes, learning and growth. The role covers service point operations, non-nursing staff management and contributes to campus development.

Key responsibilities

• Manage service point operations, including front counter services and administrative and operational matters, and partner with the Nurse Manager and other stakeholders to solve system and process problems
• Develop innovative services to improve service levels and patient care
• Achieve volume and financial targets for assigned clinical services
• Manage services through annual budgeting, regular reviews with clinical heads and development of new services
• Manage a group of non-nursing staff, conduct appraisals and ensure induction, orientation and training
• Recruit and retain staff to build a stable, skilled and motivated workforce
• Foster two-way communication between staff and management, escalate issues and recommend solutions
• Take part in committees and campus development workshops, planning and procurement
• Job rotation to other operational areas after 3 years

Required profile

• Degree in any discipline with at least 3 years of work experience in healthcare; healthcare operational experience is advantageous
• Project management capability and experience leading a cohesive team and cross-team collaboration
• Confidence engaging with senior management and internal and external stakeholders
• Analytical and quantitative mindset with strong written and verbal communication
• Ability to multi-task and work under tight deadlines
• Excellent problem-solving, presentation, negotiation and interpersonal skills
• Only Singapore citizens and permanent residents may apply

Required skills

• Proficiency in Microsoft Word, Excel and PowerPoint
• Knowledge of hospital software applications is advantageous