Senior Associate, Specialist Digital Channel Management (PayLah!) - Consumer Banking

About the role

DBS Consumer Banking Group is looking for an AVP / Senior Associate, Specialist Digital Channel Management, to drive the growth and transformation of its PayLah! partner ecosystem. The role leads partner integrations, rewards enhancements and strategic transformation initiatives, working closely with Product, Technology, Delivery, Operations and external partners to deliver scalable, stable platforms and seamless customer experiences.

Key responsibilities

• Lead end-to-end onboarding, migration and enhancement of PayLah! partners, acting as the main point of contact and coordinating across Product, Technology, Delivery, Operations and external stakeholders
• Translate partner business requirements into scalable platform solutions and set onboarding standards, integration frameworks, governance and best practices
• Manage post-launch support, including incident management, issue resolution, root cause analysis and stakeholder communication
• Own and govern the Rewards domain from a platform management perspective, and support the PBM Corporate eVoucher program setup, UAT, readiness and go-live coordination
• Assess the impact of rewards initiatives against platform architecture, compliance and customer experience, and drive continuous improvement of rewards capabilities and governance
• Build partnerships across Product, Technology, Delivery, Operations, Marketing and external partners, and act as the platform subject matter expert
• Manage delivery priorities, risks and dependencies, champion Agile ways of working and deliver platform enhancements and transformation initiatives

Required profile

• Minimum 5+ years of experience in Digital Banking, preferably with partner integration exposure
• 3+ years of experience with internet and mobile technologies (iOS, Android and leading web/mobile frameworks)
• Experience in Agile environments, managing priorities, risks, dependencies and delivery timelines
• Able to communicate and collaborate with internal and external stakeholders, and to build technical partnerships with PayLah! platform partners
• Full-time regular schedule, based in DBS Asia Central

Required skills

• Payments (wallet, credit card, online and offline), especially ecommerce systems, payment gateways and processors (highly valued)
• User interface design for digital apps and building third-party payment integrations
• Ability to turn customer journeys into clear wireframes
• Strong analytical, communication, governance and customer journey management skills