Senior Guest Service Assistant - Bell Desk

About the role

The Clan Hotel is looking for a Senior Guest Service Assistant for its bell desk. The role greets guests, assists with luggage and works closely with the Front Office team to deliver courteous and efficient service.

Key responsibilities

• Greet guests on arrival and departure and assist with their luggage.
• Collaborate with the Front Office team and liaise with Reception on arrivals and departures.
• Establish rapport with in-house and long-staying guests and respond tactfully to their requests and enquiries about hotel facilities, services and local attractions, transport and dining.
• Make courtesy calls to guests and stay up to date on tourist-related information, events and conferences.
• Manage guest baggage storage and the delivery of parcels and correspondence, keeping the movements log accurate.
• Keep the lobby, driveway and luggage storage areas clean and presentable, and oversee smooth traffic flow at the hotel driveway.
• Keep stock of promotional materials for daily operations and assist guests and visitors with directions and information.
• Perform any other duties assigned by supervisors.

Required profile

• Minimum secondary school education or equivalent; hospitality experience preferred.
• Good knowledge of local attractions, transport and dining options.
• Ability to handle luggage and perform standing and walking duties.
• Neat and well-groomed appearance with a service-oriented mindset.
• Willingness to work rotating shifts, weekends and public holidays.

Required skills

• Strong customer service and communication skills with a friendly, professional attitude.
• Team player able to coordinate with Front Office and other departments.