Senior / Guest Service Executive (Village Cluster)

About the role

Far East Organization is hiring a Senior / Guest Service Executive for its Village Cluster. The role works closely with the Assistant Manager to deliver courteous service to guests, handle cash transactions and look after guest relations.

Key responsibilities

• Respond efficiently and tactfully to guests' complaints, requests and inquiries, and take ownership of problems, reporting to the supervisor when follow-up is needed.
• Handle all telephone calls promptly, within three rings.
• Carry out cashiering functions and follow the residence's Standard Policies and Procedures.
• Maintain good relations with in-house guests and project a courteous, hospitable attitude.
• Know the hotel room types, rates and availability, identify upselling opportunities and help optimise room revenue.
• Follow guest room security, emergency and fire procedures, and encourage the use of Safe Deposit boxes (El-Safe).
• Know hotel facilities, major city attractions and events so you can give guests accurate information.
• Keep a well-groomed appearance and a tidy work area.

Required profile

• Minimum Diploma in Hospitality, Tourism or a related field.
• Prior experience in Front Office or Guest Services preferred.
• Willingness to work rotating shifts, weekends and public holidays.

Required skills

• Strong communication and problem-solving skills to handle guest enquiries and feedback.
• Leadership qualities, able to guide and support team members.
• Professional appearance and conduct.