Senior Presales Engineer (Observability & Enterprise Networking)

About the role

A customer-facing Senior Solutions Engineer is sought to own complex technical engagements across ASEAN, from discovery and architecture through Proof of Value (PoV), tender solutioning, technical validation and closure. It is a hands-on presales leadership role combining deep technical judgment, strong communication, commercial acumen and end-to-end ownership, based in Jurong East, Singapore.

Key responsibilities

• Lead technical discovery, architecture discussions and workshops with enterprise customers and partners, and present complex technical concepts to senior stakeholders across Network, Infrastructure, Architecture, IT Operations and Observability teams.
• Own the technical lifecycle from discovery to solution architecture, positioning, PoV, validation and technical closure, including PoC/PoV scope, test plans, success criteria and technical acceptance.
• Lead technical solutioning for tenders, RFPs and RFIs, including architecture design, sizing, technical proposals, compliance responses and solution positioning.
• Stay involved after presales where needed, producing and governing High-Level and Low-Level Design deliverables, and keeping PoV and delivery progress visible.
• Localise technical documents and proposals, run technical workshops with partners, coach local technical teams and reduce reliance on HQ for routine customer engagements.
• Partner with sales on solution scope, sizing and trade-offs to improve win rates, and balance technical excellence with commercial practicality.

Required profile

• 7-12 years of experience in presales, solution engineering, solution architecture or enterprise technical consulting.
• Proven experience independently leading customer workshops, PoC/PoV engagements, tender/RFP solutioning and technical closure.
• Solid communication skills and the ability to build trusted customer relationships and explain technical decisions to HQ.
• Experience in banking, financial services, telecommunications, government or large enterprises is advantageous.

Required skills

• Enterprise networking and network architecture
• NPM/NPMD, APM, observability and AIOps, infrastructure monitoring, packet-based analysis
• Data centre and hybrid/cloud infrastructure
• Developing and governing solution architecture, HLD/LLD documentation, sizing and technical proposals
• Experience with enterprise monitoring and observability platforms is advantageous