Senior SRE / Platform / Observability Engineer

About the role

NCS, an AI tech services company and subsidiary of the Singtel Group, is hiring a Senior SRE / Platform / Observability Engineer in Singapore. The role is responsible for implementing, configuring and managing the Dynatrace observability platform (SaaS or managed) so that enterprise applications remain highly available, performant and easy to use. It also uses Dynatrace AI (Davis) to troubleshoot issues and automate monitoring across hybrid cloud environments, often integrating with DevOps and IT service management tools.

Key responsibilities

• Install and configure Dynatrace OneAgents and set up synthetic monitoring.
• Define alert profiles, create custom dashboards and monitor multi-tier applications, cloud services and databases.
• Use Dynatrace AI (Davis) for root cause analysis and identify bottlenecks in production environments.
• Integrate Dynatrace with DevOps tools and incorporate monitoring into CI/CD pipelines.
• Work with development and DevOps teams on observability strategies and advise on performance best practices.
• Install and upgrade OneAgents on Linux, Windows, Kubernetes and cloud-native platforms, and define application detection rules, SLOs, alerts and management zones.
• Create dashboards and reports for technical teams and stakeholders, and run RCA using PurePath tracing.
• Configure Synthetic Monitors and Real User Monitoring (RUM), and automate onboarding and monitoring workflows via Dynatrace REST APIs.
• Integrate monitoring workflows with Jira and ServiceNow, and set up log analytics, ingestion and anomaly detection.

Required profile

• Degree or higher.
• 7-10 years of IT experience.
• Experience supporting enterprise-scale observability platforms and project management experience.
• Strong troubleshooting and analytical skills, and ability to work with cross-functional teams.
• Dynatrace Associate or Professional Implementation certification.

Required skills

• Dynatrace AppMon and Dynatrace.
• AWS, Azure and GCP environments.
• CI/CD and DevOps integration.
• ITIL IT service management knowledge.
• Automation scripting with Python or PowerShell.
• Familiarity with Kubernetes and cloud-native environments.