Senior UX Designer

About the role

The Ministry of Social and Family Development (MSF) cluster is seeking an experienced Lead/Senior UX Designer to guide UX design practices across the cluster. It is a strategic role combining hands-on design expertise with the ability to lead cross-ministry initiatives, working with senior stakeholders across multiple projects and teams.

Key responsibilities

• Lead UX design practice across the MSF cluster and guide design decisions across multiple concurrent projects
• Work with ITG teams, vendors and external partners on ministry systems
• Interface regularly with stakeholders from policy, operations and technology divisions
• Design work spans citizen-facing applications, case management systems, content management platforms and data analytics tools
• Mentor design talent and establish a culture of design excellence

Required profile

• 8+ years of progressive UX/UI design experience, with at least 3 years in a senior or lead capacity
• Proven track record of leading design initiatives across multiple projects at once
• Demonstrated experience working with senior stakeholders and C-level executives
• Experience in government, enterprise or large-scale organisational settings is highly preferred
• Portfolio showing product thinking, strategic leadership, design process and measurable impact
• Balances strategic vision with hands-on execution, works well with ambiguity and values impact over perfection

Required skills

• Design research methodologies and usability testing tools
• Expert proficiency in design tools
• Responsive design, design systems and component libraries
• Familiarity with HTML and CSS and collaboration with developers
• Exceptional presentation and communication skills, workshop facilitation and mentoring

To apply, candidates submit a resume/CV, a portfolio and a brief statement (300-500 words) describing their approach to establishing UX practices in a complex organisation.