Senior/Guest Service Executive (Sentosa Cluster)

About the role

Far East Organization is hiring a Senior/Guest Service Executive for its Sentosa Cluster property. The role works closely with the Assistant Manager to deliver courteous service to guests, handle cash transactions and look after in-house guests.

Key responsibilities

• Respond efficiently and tactfully to guests' complaints, requests and inquiries, and handle all telephone calls promptly within three rings.
• Handle cashiering functions and follow the residence's Standard Policies and Procedures.
• Maintain good relations with in-house guests and project a courteous, hospitable attitude.
• Know the hotel room types, rates and availability, identify upselling opportunities and report on room occupancy.
• Follow guest room security, emergency and fire procedures, and encourage the use of Safe Deposit boxes (El-Safe).
• Know hotel facilities, major city attractions and events, and communicate professionally with all hotel staff.
• Keep a well-groomed appearance and tidy work area, and perform other duties assigned by supervisors.

Required profile

• Minimum Diploma in Hospitality, Tourism or a related field.
• Prior experience in Front Office or Guest Services preferred.
• Willingness to work rotating shifts, weekends and public holidays.

Required skills

• Strong communication and problem-solving skills to handle guest enquiries and feedback.
• Leadership qualities and the ability to guide and support team members.