Technical Business Analyst, Institutional Banking Group Technology

About the role

DBS is hiring a Technical Business Analyst within its Institutional Banking Group Technology and Group Technology teams. The role works with business stakeholders, product owners and operations teams to understand, analyse and document business requirements for the Payments domain, and supports Agile delivery.

Key responsibilities

• Facilitate requirement workshops, discussions and walkthroughs, then translate requirements into functional specifications, user stories, process flows, business rules, acceptance criteria and implementation-ready documentation.
• Collaborate with engineering teams on requirements, functional scenarios and solution design, and maintain accurate project documentation.
• Support Agile activities such as backlog grooming, sprint planning, user story refinement, requirement reviews and sprint demos.
• Work with Payments, Accounts, Entitlements, Approvals and Notification teams to align requirements across domains, and document payment workflows, approval flows, entitlement rules and transaction lifecycles.
• Support test planning, test cases and UAT, and work with QA and Test Automation teams to define functional, integration and automation test scenarios.
• Validate delivered functionality against requirements, support defect triage and issue resolution, and take part in release planning, deployment preparation and post-release validation.
• Use AI-enabled productivity tools to improve documentation, analysis and quality assurance.

Required profile

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering or a related discipline.
• 2-4 years of business analysis experience in banking, financial services or technology projects.
• Basic understanding of corporate internet banking, digital banking, payments or financial services platforms.
• Experience gathering and documenting requirements, user stories, process flows and functional specifications.
• Ability to communicate effectively with business users, developers, testers and stakeholders.

Required skills

• Agile, Scrum and Kanban.
• JIRA, Confluence, Microsoft Office; Visio or process mapping tools.
• Experience writing User Stories, BRDs, FSDs, process flows, acceptance criteria and requirement traceability matrices.
• Knowledge of payment processing concepts (initiation, approval workflows, maker-checker, transaction status tracking, notifications, user entitlements).
• Advantage: API-based systems, digital channels, and experience supporting QA and test automation.