Training Operations Manager (Government Sector)

About the role

ScienTec Consulting is recruiting a Training Operations Manager to lead the operations behind professional development programmes for the public sector. The role covers classroom, virtual, hybrid and eLearning courses from scheduling to completion, using learner feedback and course data to improve future training delivery. It is based in Pasir Panjang with hybrid office hours, on a 1-year contract subject to extension.

Key responsibilities

• Course administration: manage calendars, capacity, enrolments and learner communications, and handle waitlists, transfers, withdrawals, cancellations and rescheduling.
• Training delivery: work with programme owners, trainers and providers to prepare courses, coordinate venues, virtual platforms and materials, and resolve escalated issues.
• Records and certification: verify attendance, assessment and completion records and coordinate certificate issuance.
• LMS and eLearning: oversee course setup, publication, learner access and progress tracking, and coordinate troubleshooting, enhancements and UAT.
• Evaluation: run pre- and post-training surveys, compare results and follow up on improvements.
• Reporting: prepare dashboards on demand, attendance, completion and utilisation, and report cost per participant with Finance.
• Governance and audit: maintain secure training records, coordinate audit evidence and follow up on corrective actions.
• Operations oversight: supervise operations staff or providers, plan workload, maintain procedures and streamline routine tasks.

Required profile

• Diploma or degree in Business Administration, Operations Management, Learning and Development or a related discipline.
• Experience managing training operations from course setup and enrolment through to delivery and completion.
• Ability to interpret survey results, course utilisation and cost data.
• Strong planning, stakeholder coordination and problem-solving skills.

Required skills

• Hands-on experience with learning management systems
• Excel and operational reporting

What we offer

• Salary of SGD 5,000 to 9,000 per month, depending on working experience
• Hybrid working during office hours
• 1-year contract, subject to extension