24x7 L1 Support Engineer

About the role

DXC Technology is looking for a service‑oriented IT professional to join its 24x7 support team in Singapore. The L1 Support Engineer will provide first‑line helpdesk and onsite assistance for critical business and public‑facing environments, ensuring high availability and a positive end‑user experience.

Key responsibilities

• Provide first‑level technical support for desktops, laptops, peripherals, printers, standard applications and network connectivity.
• Log, prioritize, troubleshoot and resolve incidents and service requests within SLA targets.
• Perform initial diagnosis, collect diagnostic data and escalate complex issues to L2, infrastructure, application teams or external vendors.
• Respond promptly to service disruptions, outages and performance degradation.
• Maintain accurate incident records, ticket updates, daily reports and shift handover documentation.
• Follow operational procedures, security policies and site‑access requirements.
• Support system monitoring, trend analysis, service‑improvement initiatives and automation opportunities.
• Coordinate with internal support teams, customers and third‑party vendors to ensure timely issue resolution.
• Participate in a 24x7 roster, including weekends and public holidays.

Required profile

• Diploma in IT, Computer Studies, Computer Engineering or related field.
• 1‑2 years of experience in IT Helpdesk, Desktop Support, Service Desk or Technical Support.
• Hands‑on experience with Microsoft Windows environments and basic network connectivity.
• Familiarity with ticketing tools such as ServiceNow or Jira.
• Working knowledge of SQL; exposure to Unix/Linux is advantageous.
• Good communication and customer‑service skills.
• Eligibility for required security clearance and site access.

Required skills

• Microsoft Windows
• ServiceNow
• Jira
• SQL
• Unix/Linux (exposure)
• ITIL / ITSM processes
• Microsoft 365 administration
• Microsoft Excel
• Power BI
• Scripting and automation
• Monitoring tools