Account Manager Lead, Client Success (Capital Markets)

About the role

FIS is looking for an Account Manager Lead, Client Success to build trusted relationships with financial services clients across trading and asset services. The role combines capital markets expertise, commercial acumen and client advocacy to help clients get strong results from their FIS relationship, while coordinating across product, technology, operations and commercial teams.

Key responsibilities

• Lead strategic client relationships across trading, investment operations and asset services environments
• Understand clients' business strategies, operating models, technology landscapes and transformation priorities
• Serve as a senior client advocate, coordinating stakeholders on priorities, risks, service concerns and strategic opportunities
• Build structured account and engagement plans aligned with client objectives and measurable outcomes
• Engage senior stakeholders across front, middle and back office to understand evolving capital markets requirements
• Translate client needs into priorities for product, technology, operations, service delivery and commercial teams
• Run regular client reviews covering strategy, service performance, initiatives, risks and agreed actions
• Identify opportunities to deepen relationships by linking client challenges with FIS capabilities
• Navigate complex client environments involving trading workflows, investment operations, asset servicing, data and financial technology
• Monitor market, regulatory and technology developments affecting institutional trading and asset services clients

Required profile

• Strong client success, account management or relationship management skills within capital markets or financial services
• Demonstrable knowledge of trading and asset services, including front, middle or back-office workflows
• Ability to engage credibly with senior stakeholders across investments, operations, technology, risk and commercial functions
• Proven ability to manage complex client relationships with multiple products, stakeholders and competing priorities
• Relevant professional experience or an equivalent combination of practical expertise, education and industry knowledge
• Work visa sponsorship is not available

Required skills

• Commercial acumen: opportunity identification, account planning, negotiation and value-based client conversations
• Communication, presentation, stakeholder management, problem-solving and influencing
• Preferred: knowledge of trade lifecycle, post-trade processing, securities operations, custody or asset servicing
• Preferred: experience supporting asset managers, investment managers, banks, broker-dealers, custodians or other institutional participants
• Preferred: familiarity with technology-enabled transformation and matrixed team partnerships

What we offer

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits