AI Engineer (Robotics Technical Support Specialist)

About the role

NCS, an AI tech services company and subsidiary of the Singtel Group, is looking for a hands-on Robotics Technical Support Specialist in Singapore. The role supports the deployment and operation of humanoid robots for events, demonstrations and customer experiences, covering setup, configuration, testing, maintenance and operational readiness before and during events. It is a 6-month contract, 3 days per week including weekends.

Key responsibilities

• Set up and prepare humanoid robots for events, check batteries and accessories, configure operating areas and networks, and support transport, setup, teardown and packing.
• Configure robots with approved software, run functional checks on movement, sensors, audio and displays, test and troubleshoot, and escalate issues to the engineering team.
• Configure and deploy dance and motion content, maintain a library of approved routines and support rehearsal and fine-tuning.
• Provide on-site technical support during events, operate and monitor robots, and coordinate with the Event Manager on timing and readiness.
• Follow safety procedures, carry out pre-event safety checks, help prepare risk assessments and report safety issues immediately.
• Maintain technical documentation such as operation manuals, setup and teardown guides, troubleshooting guides, safety assessments and runbooks, and capture lessons learned.
• Perform basic preventive maintenance, record faults and coordinate repairs with suppliers or the engineering team.
• Recommend improvements to procedures and checklists, and adopt new robot capabilities and tools.

Required profile

• Diploma in Robotics, Mechatronics, Electronics, Electrical Engineering, IT, Computer Engineering or a related technical discipline.
• Experience in technical support, robotics, automation, equipment operations, AV/technology support or a related field.
• Comfortable working with hardware, software and technical equipment, and able to follow technical procedures and checklists accurately.
• Willing to work on-site, including evenings, weekends and public events.
• Willingness to learn new robotics platforms and software tools.

Required skills

• Basic troubleshooting and problem-solving skills.
• Good documentation and communication skills.
• Hands-on technical ability, attention to detail and calm under pressure.
• Good to have: basic understanding of robotics, networking, sensors, actuators or embedded systems; basic scripting or programming; event technical support experience; experience preparing safety documentation and risk assessments.