Air Export Customer Service Agent

About the role

Expeditors, a Fortune 500 global logistics company offering air and ocean transportation, customs brokerage and more, is hiring a bilingual Air Export Customer Service Agent in Singapore. The role provides exceptional customer service to internal and external customers and supports the department's objectives for timely freight booking, shipment pickup and related monitoring and coordination. Only candidates currently residing in Singapore should apply.

Key responsibilities

• Answer all incoming calls promptly and politely.
• Handle air export shipment bookings through various communication channels.
• Attend to customer enquiries and provide freight charge quotes by email where needed.
• Enter OPA/Air Lateral data into ETMS timely and accurately.
• Ensure pharmaceutical and healthcare shipments comply with GDP/GDPMDS regulations.
• Provide flight details and give customers timely feedback on freight status.
• Obtain rate approval from customers and raise F2F / BCR before shipment departure.
• Monitor shipment uplift and transit using Workboard, flagging delays or offloading issues to shippers and destination offices.
• Keep customer-specific SOPs up to date and respond to complaints and enquiries with suggested solutions or recovery actions.
• Build rapport with customers, prepare and submit reports on time and take on additional tasks delegated by the supervisor or manager.

Required profile

• Minimum tertiary education with 3 to 5 years of relevant industry experience.
• Bilingual, with good written and spoken English.
• Willingness to grow, learn and work hard in a fast-paced, professional environment.

Required skills

• Computer literacy and ability to use email.
• Good interpersonal, communication and problem-solving skills.

What we offer

• Benefits complying with local law.
• Health plan covering medical and accident insurance.
• Training and personnel development program.