Arbitration Specialist – APAC Focus

About the role

Wise is seeking an Arbitration Specialist to lead the handling of external arbitration cases across the APAC region. You will act as Wise’s representative before arbitration bodies, ensuring fair, compliant outcomes while supporting the broader complaints and operations teams.

Key responsibilities

• Investigate arbitration cases, gather evidence, and provide comprehensive background information.
• Conduct internal audits of the customer complaint journey to guarantee equitable outcomes.
• Assess decisions from external arbitration bodies and manage legally binding outcomes.
• Maintain deep knowledge of APAC regulatory frameworks and monitor changes that affect arbitration processes.
• Collaborate with Compliance, Operations, and Product teams to translate arbitration insights into policy and process improvements.
• Collect and record arbitration data for root‑cause analysis and share feedback with relevant stakeholders.

Required profile

• Strong legal acumen and experience with arbitration or dispute resolution.
• In‑depth understanding of APAC regulatory environments and ability to interpret regulatory changes.
• Excellent analytical skills and attention to detail.
• Ability to manage sensitive information with discretion.

Required skills

What we offer

• Opportunity to shape Wise’s arbitration strategy in a fast‑growing market.
• Collaborative, cross‑functional environment.
• Competitive compensation and benefits.