Assistant Care Coordinator (NUHS@Home)

About the role

NUHS@Home is looking for an Assistant Care Coordinator to support the care coordination and management of patients in their own homes. You will work closely with healthcare providers, patients and their families to deliver high-quality care, acting as a proactive problem-solver within a new home hospital service.

Key responsibilities

• Patient care (80%): pre-admission screening of patients and caregivers; collaborate with nurses to monitor patients' condition and progress; report deviations, care gaps or issues to the Team Nurse Lead, nurses or clinicians.
• Handle enquiries and give regular updates on care plans, develop care plans based on assessed needs, and document patient care accurately.
• Take part in interdisciplinary team meetings and refer patients to community services and other providers.
• Telehealth monitoring (20%): monitor vital signs, escalate red flags to nurses or physicians, give basic patient education and lifestyle advice such as diet, nutrition and exercise.
• Ensure equipment and supplies are available, coordinate with vendors, and take part in quality improvement and risk management activities.

Required profile

• Diploma in a health-related course preferred.
• Fluent in English; speaking local dialects is an advantage.
• Able to work shifts, including evenings, weekends and public holidays, and to work independently in a fast-paced environment.
• Service-oriented, with strong interpersonal and communication skills, teamwork and initiative.
• Previous healthcare experience and knowledge of hospital operations are an added advantage.

Required skills

• Good computer literacy and knowledge of PC software packages.
• Ability to use the Telehealth monitoring system.